Frequently Asked Questions
Find quick answers about tickets, delivery, payments and refunds.
All topics
- About Tribünüm
- Buying & Payment
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Ticket Delivery
- How will my ticket reach me?
- When will my ticket be delivered?
- The event is very soon and my ticket has not arrived. What should I do?
- I am travelling from another city or from abroad and my ticket has not arrived yet. Should I be worried?
- One of my tickets arrived but the others have not. What should I do?
- The ticket shows as sent but I cannot see it in Passo Mobile. What should I do?
- What happens if the seller does not send my ticket?
- Are the tickets I bought seated together?
- How can I find the block, row and seat details of my ticket?
- How is my ticket delivered for matches where transfers are restricted?
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Passo Fan Card
- Has Passolig been discontinued?
- What is the Passo Fan Card?
- I do not have a Passo Fan Card account. Can I still buy a ticket?
- How do I apply for a Passo Fan Card?
- My physical card has not arrived yet. Can I still enter the match?
- I do not want a Passo Fan Card. Can I enter the match with a single-entry card?
- There are four of us. Can all tickets be sent to a single Passo fan account?
- Do children need a Passo Fan Card and a ticket?
- Can foreign nationals get a Passo Fan Card?
- Where can I find my Passo fan details?
- How can I check my e-ticket usage status?
- How can I extend my e-ticket validity?
- Why does the Passo Fan Card logo matter?
- Can I enter the match with a Passo Fan Card that has a different team logo?
- What happens if my Passo account has a penalty or security restriction?
- Can I buy a new ticket if my Passo account already has a ticket for the same match?
- Do my Tribünüm details have to match my Passo account details?
- Cancellations, Refunds & Changes
- Sellers
- Account & Support
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Passo Error Messages
- I got a “Passo fan account not found” message. What should I do?
- I got a “card logo not suitable for this event” message. What should I do?
- I got a “penalty or security restriction on the account” message. What should I do?
- I got a “ticket already assigned for this event” message. What should I do?
- I got an “ID or passport details do not match” message. What should I do?
- I got a “ticket transfer system not open yet” message. What should I do?
- I got a “ticket transfer temporarily unavailable” message. What should I do?
Cancellations, Refunds & Changes
I changed my mind about attending. Can I cancel my ticket?
There is no general right of withdrawal for tickets to matches, concerts and similar events. For this reason, orders cannot be cancelled or refunded for personal reasons after the purchase is completed.
