Frequently Asked Questions
Find quick answers about tickets, delivery, payments and refunds.
All topics
- About Tribünüm
- Buying & Payment
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Ticket Delivery
- How will my ticket reach me?
- When will my ticket be delivered?
- The event is very soon and my ticket has not arrived. What should I do?
- I am travelling from another city or from abroad and my ticket has not arrived yet. Should I be worried?
- One of my tickets arrived but the others have not. What should I do?
- The ticket shows as sent but I cannot see it in Passo Mobile. What should I do?
- What happens if the seller does not send my ticket?
- Are the tickets I bought seated together?
- How can I find the block, row and seat details of my ticket?
- How is my ticket delivered for matches where transfers are restricted?
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Passo Fan Card
- Has Passolig been discontinued?
- What is the Passo Fan Card?
- I do not have a Passo Fan Card account. Can I still buy a ticket?
- How do I apply for a Passo Fan Card?
- My physical card has not arrived yet. Can I still enter the match?
- I do not want a Passo Fan Card. Can I enter the match with a single-entry card?
- There are four of us. Can all tickets be sent to a single Passo fan account?
- Do children need a Passo Fan Card and a ticket?
- Can foreign nationals get a Passo Fan Card?
- Where can I find my Passo fan details?
- How can I check my e-ticket usage status?
- How can I extend my e-ticket validity?
- Why does the Passo Fan Card logo matter?
- Can I enter the match with a Passo Fan Card that has a different team logo?
- What happens if my Passo account has a penalty or security restriction?
- Can I buy a new ticket if my Passo account already has a ticket for the same match?
- Do my Tribünüm details have to match my Passo account details?
- Cancellations, Refunds & Changes
- Sellers
- Account & Support
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Passo Error Messages
- I got a “Passo fan account not found” message. What should I do?
- I got a “card logo not suitable for this event” message. What should I do?
- I got a “penalty or security restriction on the account” message. What should I do?
- I got a “ticket already assigned for this event” message. What should I do?
- I got an “ID or passport details do not match” message. What should I do?
- I got a “ticket transfer system not open yet” message. What should I do?
- I got a “ticket transfer temporarily unavailable” message. What should I do?
Ticket Delivery
The ticket shows as sent but I cannot see it in Passo Mobile. What should I do?
Please run through the following checks:
- Make sure you are logged in to Passo Mobile with the correct account.
- Check that the national ID or passport number you gave Tribünüm matches the details on your Passo account.
- Check the My Tickets or My Orders section.
- Log out of the app and log back in.
- Make sure you are using the latest version of the app.
- Check your e-ticket usage status.
