How will my ticket reach me?

The delivery method can vary by event.For football matches that use the Passo Fan Card, your ticket is assigned to the Passo fan account matching the national ID or passport number you provided during checkout.For other electronic tickets, delivery may be made through your Tribünüm account, email, a mobile ticket app or the official ticketing system used by the organizer.

When will my ticket be delivered?

Tickets are mostly delivered as the event approaches. While many orders are completed more than 24 hours before the event, some tickets may be delivered later because the organizer opens the transfer system late.

The event is very soon and my ticket has not arrived. What should I do?

First check the order status in your Tribünüm account, your email inbox and spam folder, and your tickets in Passo Mobile or the relevant ticket app.If the delivery deadline has not passed yet, your order is being processed. If the stated delivery time has passed and your ticket has still not arrived, contact us through the support section of your account.

I am travelling from another city or from abroad and my ticket has not arrived yet. Should I be worried?

For football matches in Türkiye, ticket transfer systems can sometimes open close to the event date. The fact that your ticket has not been delivered yet does not always mean there is a problem.Your order is monitored by our team. We recommend planning your flights, accommodation and transport with the organizer's possible date changes in mind.

One of my tickets arrived but the others have not. What should I do?

Tickets in the same order can be transferred at different times or in separate transactions.First check your email and your order status. If no additional information has been requested from you, your remaining tickets will be sent in the delivery queue. If the stated delivery time has passed, contact our support team.

The ticket shows as sent but I cannot see it in Passo Mobile. What should I do?

Please run through the following checks:Make sure you are logged in to Passo Mobile with the correct account.Check that the national ID or passport number you gave Tribünüm matches the details on your Passo account.Check the My Tickets or My Orders section.Log out of the app and log back in.Make sure you are using the latest version of the app.Check your e-ticket usage status.

What happens if the seller does not send my ticket?

Your order is covered by the Tribünüm Guarantee.If the seller cannot deliver the ticket, we first try to provide an alternative ticket with the same or better features. If no suitable alternative can be found, your order is refunded under the applicable conditions.

Are the tickets I bought seated together?

Tickets purchased in the same order are delivered as seats next to each other unless the listing details clearly state otherwise.Tickets purchased from different listings or in separate orders are not guaranteed to be seated together.

How can I find the block, row and seat details of my ticket?

After your ticket is delivered, you can check the block, row and seat details in Passo Mobile or the relevant official ticket app, in the My Tickets section of your Tribünüm account, or in the delivery email.For some listings the exact seat number may not be known before delivery. In that case the category or stand guarantee you purchased still applies.

How is my ticket delivered for matches where transfers are restricted?

For some matches, standard ticket transfers between users may be closed. Even so, there may be tickets available through other permitted delivery methods, season tickets or specially allocated tickets.The delivery method of the listing is stated on the product page. If delivery cannot be completed due to an unexpected system restriction, an alternative ticket or a refund process applies under the Tribünüm Guarantee.

Frequently Asked Questions

Find quick answers about tickets, delivery, payments and refunds.

How will my ticket reach me?
When will my ticket be delivered?
The event is very soon and my ticket has not arrived. What should I do?
I am travelling from another city or from abroad and my ticket has not arrived yet. Should I be worried?
One of my tickets arrived but the others have not. What should I do?
The ticket shows as sent but I cannot see it in Passo Mobile. What should I do?
What happens if the seller does not send my ticket?
Are the tickets I bought seated together?
How can I find the block, row and seat details of my ticket?
How is my ticket delivered for matches where transfers are restricted?

Frequently Asked Questions

Ticket Delivery