I got a “Passo fan account not found” message. What should I do?

No active Passo fan account matching the national ID or passport number you provided could be found.Complete your account or card application through Passo's official channels. Make sure the ID or passport number used in the application is exactly the same as the details in your Tribünüm order.

I got a “card logo not suitable for this event” message. What should I do?

The team logo on your Passo fan account does not match the logo rules of the stand you purchased or of the match.Check the logo notice on the event page and contact our support team. If necessary, you may be asked to provide another Passo fan account compatible with the stand you purchased.

I got a “penalty or security restriction on the account” message. What should I do?

The ticket assignment could not be completed because your Passo account has a restriction applied by a club, the federation or the relevant security authority.Such restrictions cannot be removed by Tribünüm. Check the situation through Passo's official support channels or the relevant institution.

I got a “ticket already assigned for this event” message. What should I do?

A new ticket could not be assigned because the Passo fan account you shared already has another ticket for the same match.If the transfer rules of the event allow it, you can transfer the existing ticket to another suitable account, or provide the national ID or passport details of a different attendee for the new ticket.

I got an “ID or passport details do not match” message. What should I do?

The details provided in your Tribünüm order do not match the details on the Passo fan account.Check your name, surname, national ID or passport number and date of birth. If there is a typo, update your order details before the ticket transfer is completed, or contact our support team.

I got a “ticket transfer system not open yet” message. What should I do?

The organizer or the club has not yet activated the ticket transfer system for this match.You do not need to do anything. Your order continues to be monitored and your ticket will be queued for processing once the transfer system opens.

I got a “ticket transfer temporarily unavailable” message. What should I do?

The transfer could not be completed due to the Passo system, an organizer decision or a temporary technical issue.Our team will retry the transfer. You do not need to do anything unless we ask you for new information. If there is an important change to your order, we will contact you using your registered contact details.

Frequently Asked Questions

Find quick answers about tickets, delivery, payments and refunds.

I got a “Passo fan account not found” message. What should I do?
I got a “card logo not suitable for this event” message. What should I do?
I got a “penalty or security restriction on the account” message. What should I do?
I got a “ticket already assigned for this event” message. What should I do?
I got an “ID or passport details do not match” message. What should I do?
I got a “ticket transfer system not open yet” message. What should I do?
I got a “ticket transfer temporarily unavailable” message. What should I do?

Frequently Asked Questions

Passo Error Messages